Customer Service

Customer service is one of the most important aspects of any business. In today’s world consumers are connected more than ever and are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than outstanding customer service

About this program

Customer service is one of the most important aspects of any business. In today’s world consumers are connected more than ever and are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than outstanding customer service puts your business at risk.

What you’ll learn

Learning Outcome:

* Customer Centricity - Create a customer-centric awareness among frontline staff.

* Customer Handling - Identify and anticipate customer needs/expectations.

* Communication - Clearly communicate company standards in meeting customer needs.

* Customer Data - Gather customer insights and use them to improve customer experience.  




Certification

You get a certificate of completion from Blend Your Learning.

Be Prepared

A keen readiness to learn and put it into practice what is taught in this course

Cost

1000 Ghana Cedis

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Banke Alawaye


Elvis Cudjoe